About IVR Solutions
IVR Solutions started with a very ordinary problem: a phone that would not stop ringing while the work was already underway.
It started in a house-call veterinary practice
Calvin and his wife, Dr. Tiffany Ma, run a house-call veterinary practice. They used to pick up calls whenever they were available. Fielding calls was time-consuming — and not a good use of time that should have gone to patients.
It turned out about 80% of phone inquiries were about appointment availability and pricing information. So in October 2019, Calvin created the first phone assistant to answer those questions. The phone went quieter, Tiffany could focus on caring for patients, and in the first three months they saw a 20% increase in caller conversion as callers were guided to complete appointment registrations.
Another house-call veterinarian adopted the technology in March 2020, and more followed. The same pattern — missed calls while out on a job, the same availability and pricing questions — kept showing up in other appointment-based businesses too.
Who it is for now
Veterinarians were the first customers, but the product is built for any small, appointment-based business that travels to customers, works solo, or cannot staff a full-time front desk — and that loses business every time a call goes unanswered.